valid from 01/08/2025

ELECTRONIC BOOKINGS

These terms and conditions apply to the bookings made through the Huone escape rooms' (Lukittu huone Oy) electronic booking system.

Booking system

Lukittu huone Oy (y-tunnus 3502880-4) sells through its booking system escape game sessions bound to a certain time for individuals of legal age. Product pices include VAT. We reserve the right to change the prices and delivery costs.

Booking online

Booking is made online through Huone escape rooms' booking system and it takes effect at the time of booking. Booking entitles you to one escape game session at the time indicated for a fee. Payment is made by bank or credit card at Huone escape rooms venue in Tapiola.

You must arrive 15 minutes prior to the scheduled time. If you do not arrive on time and the start of your game is delayed, the end time of your game will not change. Being late therefore shortens the game time available to you.

All customer information is treated confidentially. The contact information requested in connection with the reservation is used to deliver the reservation or clarify any ambiguities arising in it, as well as to provide essential information about the reservation. When making reservations, you are required to familiarize yourself with and agree to the delivery conditions valid at any given time.

Payment

The reserved escape room game can be paid at Huone escape rooms with a debit or credit card, gift card, or other payment method mentioned on the website huoneescapes.fi. 

Escape room games can not be paid with cash.

Booking confirmation

After a successful booking, a booking confirmation will be sent to the email address you provided at the time of booking. Sending a confirmation message requires providing a valid e-mail address when placing an order. The message contains an e-mail address where you can ask for additional information or give feedback about the reservation, and where you can cancel or change the reservation if necessary.

Canceling or changing a booking

 A booking made online can be changed or canceled by sending a message to the email address in the confirmation email. Changes and cancellations must be made no later than 24 hours before the reserved time.

Problem situations

Notification in accordance with the provision added to the Finnish Consumer Protection Act 9/1/2016:

• If the disagreement regarding the sales contract cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi).
• Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service (www.kuluttajaneuvonta.fi).
• With regard to trade agreements concluded online, it is also possible to use the EU's online dispute resolution forum.