Booking and Cancelling an Escape Room
Can I come and play on the same day even if I haven’t made a reservation?
You can inquire about same-day available game times by email info@huoneescapes.fi.
Can I come and play alone?
We have a group coming - can we all fit?
A maximum of 8 players can fit in one room. Currently, we have two escape room games in Tapiola, so up to 16 people can play at the same time. If needed, we can be a bit flexible with the maximum number of players.
You can also book consecutive game times for your group. You can see available times in our booking calendar. Or contact us at info@huoneescapes.fi. We are happy to organize games also outside the prescheduled times whenever possible.
How can I modify my reservation details?
You can modify your reservation details up to 24 hours before your game via the link in your booking confirmation or by emailing info@huoneescapes.fi.
How can I cancel my reservation?
You can cancel your reservation via the link in your booking confirmation or by emailing info@huoneescapes.fi.
A single game must be canceled at least 24 hours before the game. Cancellations for multiple games must be made at least one week (7 days) before the game day.
For late cancellations, we charge a fee of 100 euros per room.
What if the number of players changes?
If the number of players changes from what was stated in the reservation, you do not need to inform us in advance as long as it stays within the room’s maximum capacity.
Can I play more than one game in a row, even if I’ve only made one reservation?
Yes, as long as there is availability in the booking calendar. You can ask your game master about same-day availability.
Questions About Escape Rooms and Playing
In what languages can we play?
You can play in Finnish and English. All our games are available in both languages.
Do you have accessible escape rooms?
In the games “Waiting for Ville” and “Captivating Exhibition” there’s no need to crawl or reach, but while waiting for Ville there are some thresholds and tight spaces to overcome. Please ask us for more details about the suitability of the games for your needs.
Can I take my phone into the escape room?
Yes, you can. You’re also welcome to take photos of yourself and your teammates in the room! You may share pictures, as long as you don’t give away too much and spoil the surprises for others.
We recommend not using your phone to solve puzzles or light up dark spaces.
Even brief moments of darkness are often part of the puzzle and the immersive game experience. Using extra light can spoil the challenge and diminish the thrill of discovery.
Do escape rooms require agility or strength?
You don’t need acrobatics or strength to succeed. Good physical condition isn’t necessary either. In fact, you shouldn’t use force. Puzzles are solved with keen observation, dexterity, and wit. Our games are suitable for all ages, from teenagers to seniors.
What equipment do I need for the game?
Remember to bring your glasses or reading glasses if you need them.
How difficult are the escape rooms?
Our rooms feature different types of tasks with varying difficulty levels. What’s hard or easy depends on the individual. One person may excel at word puzzles, another at accuracy or dexterity. We’ve tested our games with various groups to ensure a smooth experience. All our rooms are suitable for both beginners and experienced players. You can always ask the game master for unlimited hints whenever needed.
Are the escape games scary or do they have strong sensory effects?
Our games don’t have jump scares or horror elements. The lighting is mostly soft - not office-bright, but not dark either. There are brief moments in the dark. The sounds are much quieter than in movies.
Can I leave the room if I want to stop the game or need to use the restroom?
You can stop playing at any time. Some of our rooms aren’t actually locked, so you can just walk out. For those that are locked, you can open the door by pressing a button next to it. Using the restroom will use up your game time, but you can go and return to continue playing.
Who can play?
There’s no minimum or maximum age, and no special fitness, strength, or intelligence is required. An open mind, sharp thinking, and a bit of dexterity are enough. Players under 15 must be accompanied by an adult. Those 15 and older can play on their own.
Can I play while intoxicated?
Our venue is substance-free. The game master has the right to cancel or stop the game if players arrive intoxicated or use substances during the game. You’ll enjoy the escape room best when sober - and you’ll likely do better, too.
Practical Questions
Do you have a toilet?
We have two toilets, one of which is accessible.
Where can I store my belongings during the game?
We have lockers for your belongings. If you prefer, you can also take your items into the escape room.
Where can I park?
We have reserved two parking spots for customers right next to our entrance. There are also several parking garages in Tapiola center, a five-minute walk away.
If you have more questions about arriving or our games, feel free to ask!